If I could hand my 22-year-old self a one-sentence piece of advice, it would be this: start investing in your future today, in every sense of the word, financially, professionally, and in who you're becoming, and trust that the zigzags along the way are not a sign you're off course. They usually are the course.

Quitting can be a smart decision, and it’s nothing to be ashamed of. In her book Quit: The Power of Knowing When to Walk Away, Annie Duke explores a bias most of us carry: we celebrate those who push through, and we quietly judge, or outright condemn, those who walk away. But Duke argues that quitting a course of action is sometimes the smartest way to win in the long run, whether you’re cutting your losses at the poker table or turning back on a mountain climb so you can try

Whether you provide customer service or contract with a vendor to do it, remember who you contract the work out to (i.e., third party vendor), and what they do or don’t do (good and bad) reflects back on you as the business owner — your products and/or services and your reputation. “. . . just having satisfied customers isn’t good enough anymore. You don’t own those customers. They’re just parked on your doorstep and will be glad to move along when they find something better