Whether you provide customer service or contract with a vendor to do it, remember who you contract the work out to (i.e., third party vendor), and what they do or don’t do (good and bad) reflects back on you as the business owner — your products and/or services and your reputation. “. . . just having satisfied customers isn’t good enough anymore. You don’t own those customers. They’re just parked on your doorstep and will be glad to move along when they find something better

Life's toughest, most difficult lessons are actually quite simple! What's more, although some of these life lessons can be extremely painful, long, and taxing, they also turn out to be extremely rewarding and even life-changing! The first life lesson is that your life is your own, and you should never feel pressured to have someone else live their life vicariously through you.  The second life lesson is that you can change your life by changing your attitude and perspective

This month and year — April 2025 — mark the 45th year anniversary for me and my siblings living in America ! It feels so surreal that I...