[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...

[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...

In “Culture by Default or by Design?” Edmonds and Glaser (2010) talk about the challenge of describing the culture of an organization. In...