[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...

Research on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...

“Coaching is normally seen as an activity to enhance performance and achievement of goals” (Buckley, 2010, p. 394). When coaches talk...

In an email exchange, Professor Robert I. Sutton (author of the highly acclaimed book, “The No Asshole Rule”) asked me if I was...

[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...

[NOTE: This post was updated December 2023 for freshness & accuracy.] Many years ago, while waiting for a show at a nice hotel in Dallas,...