Quitting can be a smart decision, and it’s nothing to be ashamed of. In her book Quit: The Power of Knowing When to Walk Away, Annie Duke explores a bias most of us carry: we celebrate those who push through, and we quietly judge, or outright condemn, those who walk away. But Duke argues that quitting a course of action is sometimes the smartest way to win in the long run, whether you’re cutting your losses at the poker table or turning back on a mountain climb so you can try

Whether you provide customer service or contract with a vendor to do it, remember who you contract the work out to (i.e., third party vendor), and what they do or don’t do (good and bad) reflects back on you as the business owner — your products and/or services and your reputation. “. . . just having satisfied customers isn’t good enough anymore. You don’t own those customers. They’re just parked on your doorstep and will be glad to move along when they find something better

Vince Molinaro's Community of Leaders (2024a) book is a follow-up to his previous book, Accountable Leaders (2020). In the last chapter...

I see many people on social media posting about burnout & how to manage burnout — BUT almost always only as an individual way to...

RIGHT KIND OF WRONG - PART ONE In Part One of her book (Right Kind of Wrong: The Science of Failing Well), Dr. Edmondson introduces a...

Photo: Jocko Willink (left) and Leif Babin (right) I've written before about "extreme ownership" and how passing the buck (i.e., blaming...

In this book review of The Leadership Challenge (7th ed.) by James (Jim) Kouzes and Barry Posner, I'll compare the 7th edition (2023) to...