Whether you provide customer service or contract with a vendor to do it, remember who you contract the work out to (i.e., third party vendor), and what they do or don’t do (good and bad) reflects back on you as the business owner — your products and/or services and your reputation. “. . . just having satisfied customers isn’t good enough anymore. You don’t own those customers. They’re just parked on your doorstep and will be glad to move along when they find something better

I see many people on social media posting about burnout & how to manage burnout — BUT almost always only as an individual way to...

This story is about a former classmate and the life-changing gift and words of encouragement she shared with me that forever changed my...

"Two men look out the same prison bars: One sees mud and the other stars." -Frederick Langbridge It's very easy and so tempting to be...

RIGHT KIND OF WRONG - PART ONE In Part One of her book (Right Kind of Wrong: The Science of Failing Well), Dr. Edmondson introduces a...

In this book review of The Leadership Challenge (7th ed.) by James (Jim) Kouzes and Barry Posner, I'll compare the 7th edition (2023) to...