[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...

Research on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...

In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...